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Refund Policy

At WebInstant, we aim to deliver high-quality websites and digital services with full transparency and client satisfaction.

Last Updated: 1 July 2025

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Our Commitment

We believe in fair communication and reasonable solutions for both client and team. This policy outlines exactly when and how refunds are handled — no hidden clauses, no surprises.

1. Eligibility for Refund

A. Before Project Starts

If you cancel before work begins, you are eligible for a 100% refund — no questions asked.

B. After First Draft

If the first draft is delivered and you are not satisfied, a partial refund (40%–50%) may be provided based on the work completed at that stage.

C. If WebInstant Fails to Deliver

You are eligible for a full refund if:

  • Project is not started within the agreed timeline
  • Initial draft is not delivered within the promised timeframe (excluding client-caused delays)

2. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

Project Progress Completed

  • Design is approved and development has started
  • Website is partially or fully delivered
  • Client delays due to missing content (text, images, access)
  • Client decides to cancel after work has progressed

Third-Party Costs

  • Hosting/domain purchases
  • Paid plugins, tools, or assets already procured

👉 Third-party costs are non-refundable regardless of project status.

3. Custom & Business Projects

For complex projects (business, e-commerce, custom websites):

Special Conditions

  • No refunds once development has started
  • Partial refund only possible before first draft delivery

4. Refund Processing Time

India — UPI / Bank Transfer

3–7 business days after approval

International Payments

5–14 business days after approval

5. How to Request a Refund

Send an email to us with the following details:

Response Time: We respond within 48 business hours.

6. Fair Use Policy

WebInstant reserves the right to deny refund requests in cases of:

1

Service Misuse

Misuse or abuse of our services

2

Excessive Revisions

Unreasonable or excessive revision requests

3

Work Usage

Use of delivered work before the refund request

7. Agreement

By purchasing any WebInstant service, you confirm that you have read, understood, and agreed to this Refund Policy in its entirety.

Need Help?

Have questions about our refund policy? We're here to help you — reach out any time.

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Last Updated: 1 July 2025